The first step to perform the transfer of Authenticator is to add a backup account to Authenticator on your current phone. BEFORE YOU START SETTING UP YOUR NEW PHONE Let’s go through those steps and move authenticator to a new phone. Microsoft Authenticator requires a few steps before switching to make the process as simple as possible, and, in most cases will be self-service so you do not require any support desk assistance. Applications such as banking and authentication apps will not be quite as simple to transfer.
This will re-install your applications and a large number of them will carry through the credentials requiring no input from you. The process now requires you to place the 2 phones in close proximity and follow the prompts.
Apple have made the transfer process a little easier in the past few years, no longer requiring you to take a backup to iCloud or a computer and restoring from that backup. If you experience any difficulties logging in or lose your second factor, please contact the UIS Service Desk.Every September, Apple releases their new range of iPhones and if you purchase one, you go through the process of copying all your applications and data to the new phone. You can change, remove and update authentication methods in your University Microsoft account.įind out how to manage your multi-factor authentication methods. You may need to update the settings on email apps you use to access your University email account after you've set up MFA. Update your authentication settings on your email apps Logging in via the University's VPN may also trigger a request for an authentication code because it will be seen as a different location. Once set up, you’ll need to use a second factor if you:Īdd your University email account to a new email application If you're unable to use any of these methods, please contact the UIS Service Desk. Codes sent in text messages to a mobile phone – it doesn't need to be a smartphone.Notifications or codes from the Microsoft Authenticator mobile and desktop app – this is our recommended option, and works over wifi as well as mobile connections.To ensure you don’t lose access to your account, you should set up at least two authentication methods. We recommend using the Microsoft Authenticator app on mobile devices, but there are several options. You need to set up your second factors for authentication.
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